- This event has passed.
Virtual Gathering – The intersection of data and customer experience
September 30, 2021 @ 10:00 am - 11:00 am PDT
This week our discussion will focus on the intersection of data and customer experience, an area we’ve seen members beginning to focus on, and in many cases struggle with. How is your organization deploying data about customers, and about the wider world, to share your interactions and the value you deliver to each person you touch?
We’ll share experiences, and a bit of research-in-progress from the institute.